Privacy Policy


Our processing of personal data follows the provisions of the Swiss Federal Data Protection Act (DPA) and the respective Ordinance (OPDa). For some processing activities, the provisions of the European General Data Protection Regulation (GDPR) may also apply directly.

Most of the content on the website can be used freely. However, we use industry-standard technologies to measure and improve the performance of our website and collect data for this purpose, collaborating in some cases with outside vendors.

Personal data that we collect or receive in the course of our business are treated confidentially and are securely protected from the moment of access.

To the extent that we, or third parties on our behalf, collect and process personal data, we comply with the requirements of the Swiss Data Protection Act (DPA) and the applicable requirements of the EU General Data Protection Regulation (GDPR).

This Privacy Policy describes how we collect and process personal data and what your rights are. It is not to be considered valid for other websites that can be consulted through the relevant links on the website, and therefore is not to be held responsible in any way for the websites of third parties.

By using our services, you agree to this Privacy Policy. If you provide us with other people’s personal information, make sure they are aware of this Privacy Policy and share their personal information with us only if you are authorized to do so.

If you do not agree with this Privacy Policy, please refrain from using our services. Should you have any questions regarding data protection, please contact us without hesitation.

1. Data controller and how to contact him

The data controller within the meaning of the DPA is Twins Cards SA, with registered office at Via Olgiati 6, 6900 Lugano (Switzerland), represented by the persons entitled to sign in accordance with the entries in the Commercial Register of the Canton of Ticino (link).

To contact the data controller, you can write to

2. Categories of data we process

  • We handle several categories of personal data through the website, including:
    Biographical data: Full name.
  • Contact information: Phone and Email.
  • Technical data: IP address, operating system of the device used, country and time of use. Technical data do not allow the identity of users to be traced.
  • Preference data: This is data about cookies. We do not track any cookies.

3. How we collect personal data

When you access our website, technical data transmitted by your browsing browser, such as the date, time of access, language used, and pages visited, are automatically recorded.

Additional data is recorded only if you voluntarily provide this information, for example as part of a contact request through the contact page or through the purchase of one of our online services.

4. Purpose of collecting personal

We process your information, including your personal data, for the following purposes:

Operation of the website: You can visit the website and inquire about our services without sharing your identity with us. However, in order to ensure safe and stable operation of our website, we collect technical data that at least allows us to identify you in the future. The computer systems responsible for the operation of this site, in fact, acquire during their normal operation some data whose transmission is implicit in the use of Internet communication protocols. This category of data includes the IP addresses or domain names of computers and terminals used by users, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters related to the user’s operating system and computer environment.

Disclosures: We do not collect and process any data.

5. How we handle and protect personal data

We collect and process personal data reliably and responsibly by taking appropriate security measures to maintain their confidentiality, integrity, and availability, to protect them from unauthorized or unlawful processing, and to counter the risks of loss, inadvertent modification, unwanted disclosure, or unauthorized access.

However, safety risks cannot be completely ruled out, and some degree of residual risk is unavoidable.

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, where we have a legitimate interest in retaining it for legal purposes and for technical reasons, such as for backup and document management.

Unless there are legal or contractual obligations that provide otherwise, we will delete or anonymize your data at the end of the retention or processing period as part of our usual processes.

In order to ensure the confidentiality, integrity and availability arising from the personal data contract, we take appropriate technological and organizational measures. We implement, according to our risk assessment, access controls and procedures designed to periodically evaluate and verify the effectiveness of these measures.

If there are no legal provisions on retention in the specific case, we usually process personal data for the duration of the business relationship or contractual period and thereafter, depending on the applicable legal basis, for an additional ten years or for an even longer period.

6. To whom personal data collected is disclosed

We do not disclose any personal information to third parties.

7. Disclosure of data abroad

Twins Cards SA uses only reliable and secure suppliers based in Switzerland or the European Union, who process personal data exclusively in Switzerland or the European Union.

Therefore, data communications to states that do not adequately protect personal data with respect to Swiss law and European law are excluded.

8. Obligatory and optional nature of providing data

Providing technical data (point 2) is mandatory as it is done automatically to allow you to browse the website.

9. Rights of users over personal data

Individuals in Switzerland, under the conditions established by the DPA, or in the European Union, have certain rights in relation to their personal data, including:

  • The right to access one’s personal data;
  • The right to correct or rectify inaccurate personal data;
  • The right to restrict or object to the processing of personal data;
  • The right to the deletion of one’s personal data;
  • The right to portability of personal data.

You are entitled to these rights in accordance with the provisions of the Federal Law on Data Protection. Please note that these rights are not fully enforceable and may be subject to restrictions.

You can exercise your rights by contacting the data controller directly (point 1).

10. Changes to the privacy policy

Twins Cards SA reserves the right to change this Data Protection Notice at any time. Before using the website and related services we encourage users to review it periodically.

Last modified: May 16, 2024